Høglund Remote / Digital Service
Høglund Remote Access Support
Remote service access to onboard Høglund automation computers via TeamViewerQS, secured by the cSafe firewall, so support technicians can troubleshoot without attending the vessel.
Description
Høglund Remote Access lets Høglund customer support technicians connect directly to onboard computers for remote service, solving problems without attending the vessel.
How it works
- Included with all new and upgraded Høglund installations.
- The master operator station (OS11) normally has a separate network adapter ("shipnet") that the crew connects to an internet socket.
- An "Enable remote help" push button in the system status mimic starts TeamViewerQS, which displays an ID and password for the technician.
- Older installations can be prepared by installing TeamViewerQS on OS11.
Cyber security
Access is protected by the Høglund cSafe firewall, which shields the automation system from cyber attacks and provides a secure channel for remote connection.
Specifications
| Description | Type | Link |
|---|---|---|
| TeamViewerQS | Executable | DOWNLOAD |
More from Høglund
- Hoglund Høglund Automation & Control
- Hoglund Høglund Cargo Control System
- Hoglund Høglund cSafe Firewall
- Hoglund Høglund Engine Control and Safety System (ECS)
- Hoglund Høglund Fuel Gas Control
- Hoglund Høglund HVAC Control System
- Hoglund Høglund Hybrid & DC Power Systems
- Hoglund Høglund Integrated Automation System (IAS)
- Hoglund Høglund Safety & Shutdown Systems
- Hoglund Seismic Compressor Control
- Hoglund Ship Performance Monitor (SPM)
- Hoglund Høglund 5-Year Service
Featured services
All services →
Engineering & Design
Keel Cooler & Boxcooler Sizing and Engineering
Free application engineering from Fernstrum: cooler sizing, configuration, placement and installation advice for keel coolers and boxcoolers based on your engine, vessel and operating conditions — with data on file for all major engine makers.
Maintenance / Service Agreement
Non-Turbocharger Services (Somas Valves, Geislinger Dampers, ABB Motors)
Accelleron service for engine-room components beyond turbochargers: authorized service partner for Somas valves (worldwide, marine), Geislinger dampers (Italy, Malta, Bulgaria) and ABB motors and generators (Bangladesh).
Maintenance / Service Agreement
Technical service for two-stroke marine engines
Everllence PrimeServ technical service for two-stroke marine engines: breakdown response, onboard and large repairs, remote troubleshooting, hydraulic reconditioning and pre-docking inspections.
Similar services